{"id":22356,"date":"2025-11-17T13:51:53","date_gmt":"2025-11-17T19:51:53","guid":{"rendered":"https:\/\/relxforus.com\/refund_returns\/"},"modified":"2025-12-01T09:06:40","modified_gmt":"2025-12-01T15:06:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/relxforus.com\/en\/refund_returns\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"\t\t
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\ud83d\udce6 Returns and Refunds Policy<\/h2>\n

Effective Date:<\/b> November 25, 2025<\/p>\n

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At relxforus.com<\/b>, we are committed to providing you with high-quality RELX products. Please read this policy carefully to understand our returns, refunds, and exchange procedures.<\/p>\n

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1. Final Sale Items (Hygiene & Safety)<\/h3>\n

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Due to the nature of vapor products as personal hygiene items<\/b> and controlled substances, we have strict limitations on returns.<\/p>\n

All Vape Pods, Disposable Devices, and E-liquids are considered FINAL SALE.<\/b><\/p>\n

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  • These items cannot be returned or exchanged<\/b> once purchased, unless they are deemed Dead on Arrival (DOA) due to a manufacturing defect (see Section 3).<\/li>\n
  • This ensures the safety and hygiene of all our customers.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n

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    2. General Returns (Non-Defective Hardware)<\/h3>\n

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    A. Eligibility<\/h4>\n

    This section applies only<\/b> to unopened, unused Vape Devices (Battery\/Mod) and accessories.<\/p>\n

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    B. Return Window<\/h4>\n

    You may request a return for eligible items within fourteen (14) days<\/b> from the date your order was delivered.<\/p>\n

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    C. Requirements<\/h4>\n

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    • Items must be in brand new, unused condition<\/b> with all original packaging, manuals, and accessories intact.<\/li>\n
    • You must provide a valid proof of purchase<\/b> (Order Number).<\/li>\n
    • You must contact our support team to obtain a Return Merchandise Authorization (RMA)<\/b> number before mailing anything back. Packages without an RMA will be refused.<\/li>\n<\/ul>\n<\/div>\n

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      D. Refunds<\/h4>\n

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      • Once we receive and inspect your return, we will process your refund within 7-10 business days<\/b>.<\/li>\n
      • Refunds will be issued to your original payment method.<\/li>\n
      • Shipping & Handling:<\/b> Original shipping fees are non-refundable<\/b>. You are responsible for the shipping costs associated with returning non-defective items.<\/li>\n<\/ul>\n<\/div>\n

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        3. Manufacturing Defects (Dead on Arrival – DOA)<\/h3>\n

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        If your product arrives with a manufacturing defect (DOA), we will provide a replacement or a full refund.<\/p>\n

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        A. Reporting Window<\/h4>\n

        You must report the defect to our customer service team within seven (7) days<\/b> of delivery.<\/p>\n

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        B. Verification Process<\/h4>\n

        Please email us with:<\/p>\n

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        1. Your Order Number.<\/li>\n
        2. Clear photo or video evidence demonstrating the defect.<\/li>\n
        3. The Serial Number (SN) of the product (if applicable).<\/li>\n<\/ol>\n

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          Once verified, we will arrange for a free replacement. Note that damage caused by misuse, water exposure, or physical drops is NOT covered.<\/p>\n

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          4. International Shipping & Logistics Risks<\/h3>\n

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          Since some products are shipped from overseas to the U.S., please be aware of the following:<\/p>\n

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          • Lost Packages:<\/b> If tracking shows “Delivered” but you have not received it, relxforus.com is not responsible<\/b>. You must file a claim with the carrier. If the package is lost in transit (no tracking update for an extended period), we will investigate and may offer a reshipment or refund at our discretion.<\/li>\n
          • Customs Seizures:<\/b> If your package is confiscated, rejected, or destroyed by U.S. Customs due to failure to pay duties or local import bans, no refunds or replacements will be issued<\/b>.<\/li>\n
          • Incorrect Address:<\/b> We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer. Original shipping costs will not be refunded.<\/li>\n<\/ul>\n<\/div>\n

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            5. How to Start a Return<\/h3>\n

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            Please do not return any items without prior authorization.<\/p>\n

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            1. Email us at support@relxforus.com<\/b> (or kdsapply@gmail.com<\/b>).<\/li>\n
            2. Subject Line: “Return Request – Order #[Your Order Number]”.<\/li>\n
            3. Include the reason for the return and any necessary evidence (photos\/videos).<\/li>\n<\/ol>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              \ud83d\udce6 Returns and Refunds Policy Effective Date: November 25, 2025 \u00a0 At relxforus.com, we are committed to providing you with high-quality RELX products. Please read this policy carefully to understand our returns, refunds, and exchange procedures. \u00a0 1. Final Sale Items (Hygiene & Safety) \u00a0 Due to the nature of vapor products as personal hygiene […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22356","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/pages\/22356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/comments?post=22356"}],"version-history":[{"count":3,"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/pages\/22356\/revisions"}],"predecessor-version":[{"id":22488,"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/pages\/22356\/revisions\/22488"}],"wp:attachment":[{"href":"https:\/\/relxforus.com\/en\/wp-json\/wp\/v2\/media?parent=22356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}